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Policies

Privacy Policy

Effective Date: 15 August 2026

Oriental Watchman Publishing House ("OWPH", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and online store.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Organisation/institution details, where applicable

Order Information

  • Products purchased
  • Order number
  • Order date
  • Order amount
  • Delivery information
  • Order status
  • Refund or cancellation information

Account Information

If you create an account, we may collect information required to maintain your account and provide our services.

Technical Information

We may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Pages visited
  • Date and time of access
  • Referring website

2. Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method used, your payment information may be processed directly by the applicable payment service provider.

We do not intend to store complete debit card, credit card, CVV, UPI PIN, internet banking passwords, or similar sensitive payment credentials on our website servers.

3. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders.
  • Deliver purchased products.
  • Process payments.
  • Provide customer support.
  • Communicate order confirmations and updates.
  • Process cancellations, returns, and refunds.
  • Maintain customer accounts.
  • Improve our website and services.
  • Prevent fraud and misuse.
  • Comply with legal and regulatory requirements.
  • Send promotional or informational communications where permitted and where appropriate.

4. Cookies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.
  • Keep users logged in.
  • Remember preferences.
  • Improve website performance.
  • Understand website usage.
  • Provide relevant functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment gateway providers.
  • Courier and logistics partners.
  • Website hosting providers.
  • Technology and IT service providers.
  • Email/SMS/communication service providers.
  • Analytics or security service providers.

We may also disclose information where required by law, court order, government authority, or for the protection of our legal rights.

We do not intend to sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access, correction, updating, or deletion of certain information.

For privacy-related requests, contact us at support@owph.in.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

Where a purchase or account requires a legally competent person, the parent, guardian, or other authorised adult should make the transaction.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page along with the revised effective date.

12. Contact Us

For privacy-related questions or requests:

Oriental Watchman Publishing House
SDA Mission Compound, Post Box No. 1417,
Opposite Mantri Estate, Salisbury Park, Camp,
Pune, Maharashtra – 411037, India