Refund & Return Policy

Effective Date: 15 August 2026

At Oriental Watchman Publishing House, we take care to ensure that books and other products are packed and delivered in good condition. If you receive a damaged, defective, or incorrect product, we will make reasonable efforts to resolve the issue in accordance with this policy.

1. Eligible Returns

A return may be accepted in cases where:

• The product was damaged during delivery.
• The wrong product was delivered.
• The product has a manufacturing or printing defect.
• The product received materially differs from the product ordered.

Returns are subject to verification and approval by OWPH.

2. Non-Returnable Products

Unless required otherwise under applicable law, returns may not be accepted for:

• Products that have been used or damaged after delivery.
• Products with missing or damaged packaging caused by the customer.
• Products with writing, markings, highlighting, or other alterations made by the customer.
• Products returned without prior approval.
• Products where the return request is made after the applicable return-request period.

3. Reporting a Damaged or Incorrect Product

Customers should inspect their order as soon as possible after delivery.

If the product is damaged, defective, or incorrect, contact us at support@owph.in with:

• Order number.
• Customer name.
• Contact number.
• Description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, where applicable.

We may request additional information or photographs to assess the claim.

4. Return Request Period

A return or replacement request should generally be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless required under applicable law or approved by OWPH on a case-by-case basis.

5. Return Verification

Once a return request is received, OWPH may review the submitted information.

If approved, we will provide instructions regarding the return or replacement process.

Customers should not send products back to us without receiving return instructions from OWPH.

6. Replacement

Where appropriate and subject to availability, we may offer a replacement for the damaged, defective, or incorrectly supplied product.

If the same product is unavailable, we may provide an alternative resolution, including a refund where appropriate.

7. Refunds

Approved refunds will generally be processed after verification of the returned product, where a return is required.

Refunds will normally be made through the original payment method or another appropriate method available to us.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.

8. Shipping Charges

Where a return is approved because the wrong, damaged, or defective product was supplied, OWPH may bear the applicable return/replacement shipping cost, subject to verification.

Shipping charges may not be refundable for customer-initiated returns where the product is not defective or incorrectly supplied.

9. Refund for Unavailable Products

If an order is accepted but we subsequently determine that a product cannot be supplied, we may cancel the affected item/order and issue an appropriate refund for any amount already paid.

10. Exchanges

Exchange requests will be considered only for eligible products and subject to availability.

11. Contact Us

For return or refund requests:

• Email: support@owph.in
• Phone: +91 9923712385

Please include your order number in all communications regarding returns and refunds.