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Policies

Shipping Policy

Effective Date: 15 August 2026

Oriental Watchman Publishing House aims to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

  • Product availability.
  • Order volume.
  • Weekends and public holidays.
  • Special or bulk orders.
  • Other operational circumstances.

If an item is temporarily unavailable, we may contact you regarding the expected availability or alternative options.

2. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Name of recipient.
  • House/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Contact number.

OWPH shall not be responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer.

3. Delivery Time

Estimated delivery time will depend on the destination and courier service.

As a general guideline, domestic deliveries within India may take approximately 3–10 business days after dispatch.

Remote locations, difficult-to-service areas, holidays, weather conditions, courier disruptions, or other circumstances may result in additional delays.

The delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or otherwise communicated before order confirmation.

Shipping charges may vary based on:

  • Delivery location.
  • Order weight.
  • Number of products.
  • Shipping service selected.
  • Other applicable logistics factors.

5. Order Tracking

Where tracking is available, customers may receive shipment tracking information through the contact details provided during checkout.

Tracking information is generally provided by the applicable courier or logistics partner.

6. Delivery Attempts

The courier may make one or more delivery attempts according to its operational policies.

Customers should ensure that the recipient or an authorised person is available to receive the package.

7. Failed Delivery

If delivery fails because of an incorrect or incomplete address, incorrect phone number, recipient unavailability, refusal to accept delivery, or failure to respond to courier communication, additional shipping or re-delivery charges may apply, where applicable.

8. Damaged Package

If a package appears significantly damaged at the time of delivery, customers are encouraged to:

  • Take photographs of the package.
  • Inform the delivery personnel where possible.
  • Contact OWPH as soon as possible.
  • Provide the order number and photographs.

This will help us investigate the issue with the courier.

9. International Shipping

Unless specifically stated on the website, our standard shipping services are intended for deliveries within India.

If international shipping is offered, additional shipping charges, customs duties, import taxes, and other charges may apply and may be the responsibility of the customer.

10. Delays Beyond Our Control

OWPH shall not be responsible for delivery delays resulting from circumstances outside our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, courier delays, or other unforeseen events.

11. Contact Us

For shipping-related queries:

Please provide your order number when contacting us regarding an existing shipment.