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Policies

Terms & Conditions

Effective Date: 15 August 2026

Welcome to the online store of Oriental Watchman Publishing House ("OWPH", "we", "us", or "our"). These Terms & Conditions govern your access to and use of our website and your purchase of books and other products available through our online store.

By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Oriental Watchman Publishing House operates from:

SDA Mission Compound, Post Box No. 1417, Opposite Mantri Estate, Salisbury Park, Camp, Pune, Maharashtra – 411037, India.

For customer support:

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order through our website.

If you are purchasing on behalf of an organisation, institution, church, school, or other entity, you confirm that you have the authority to make the purchase on its behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on the website are accurate.

However:

  • Product images may differ slightly from the actual product due to photography, screen settings, printing variations, or packaging changes.
  • Book editions, covers, publishers, printing details, or availability may change without prior notice.
  • Minor variations in colour, size, or appearance shall not necessarily constitute a defect.

We reserve the right to correct errors or inaccuracies in product information.

4. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the ordering process wherever applicable.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm the order and/or initiate processing of the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorised transactions.
  • Incorrect or incomplete customer information.
  • Shipping restrictions.
  • Technical or system errors.
  • Any other circumstances where fulfilment is not reasonably possible.

If an order is cancelled after payment has been received, the eligible amount will be refunded according to our Refund & Return Policy.

6. Account Registration

Certain features may require you to create an account. You are responsible for:

  • Providing accurate and complete information.
  • Maintaining the confidentiality of your login credentials.
  • Ensuring that your account is not used without your authorisation.
  • Informing us if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

7. Payment

Payments may be processed through third-party payment service providers integrated with our website.

You agree to provide valid and accurate payment information.

We do not ordinarily store complete card, banking, or other sensitive payment credentials on our servers when such payments are processed by third-party payment providers.

Payment failures, reversals, duplicate transactions, or other payment-related issues will be handled in coordination with the applicable payment service provider.

8. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Delivery timelines are estimates and may vary depending on destination, courier availability, weather conditions, public holidays, operational disruptions, remote-location delivery, and other circumstances beyond our reasonable control.

For complete details, please refer to our Shipping Policy.

9. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Customers are encouraged to inspect products immediately after delivery and report damaged, incorrect, or defective products within the specified reporting period.

10. Order Cancellation

Customers may request cancellation of an order subject to our Cancellation Policy.

Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

11. Intellectual Property

All website content, including but not limited to text, product descriptions, images, logos, graphics, website design, branding, trademarks, and other materials, is owned by or licensed to Oriental Watchman Publishing House or the respective rights holders.

No material from this website may be reproduced, copied, distributed, modified, published, or commercially exploited without prior written permission, except where permitted by applicable law.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Introduce malicious software or code.
  • Interfere with website functionality.
  • Use automated systems to scrape or copy website content without permission.
  • Submit false or fraudulent information.
  • Conduct fraudulent transactions.
  • Misuse promotional offers or discount codes.

13. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communication, hosting, or other functionality.

The use of such services may be subject to the respective third party’s terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, OWPH shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, transportation disruptions, technical failures, courier disruptions, or other unforeseen events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with the revised effective date.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra.

18. Contact Us

For questions regarding these Terms & Conditions:

Oriental Watchman Publishing House
SDA Mission Compound, Post Box No. 1417,
Opposite Mantri Estate, Salisbury Park, Camp,
Pune, Maharashtra – 411037, India